Consumer Rights and Grievances

If you have concerns related to services provided by SCCS or false reporting of abuse or neglect, please contact the assigned caseworker and their supervisor to discuss your concerns. If these steps do not resolve your concerns, the next step is to contact the caseworker’s Department Director for discussion and review. If you are not sure who to contact, the Clients Right Officer is available to assist you with navigating the process.

When concerns cannot be resolved through the caseworker and their direct chain of command, SCCS has a formal grievance process. A copy of the formal grievance procedure and form for submission is available at SCCS and is also provided by the Client Rights Officer upon request.

For purposes of investigations into child abuse and neglect, a report disposition (finding on the report) is issued at the conclusion of a traditional intake investigation.

A report may be Substantiated when there is an admission of child abuse or neglect by the persons(s) responsible; an adjudication of child abuse or neglect; or other forms of confirmation deemed valid by the PCSA.

A report may be Indicated when circumstantial or other isolated indicators of child abuse or neglect lacking confirmation are present, or a when the caseworker determines that the child may have been abused or neglected based upon completion of the investigation.

A report may be Unsubstantiated when the investigation determines no occurrence of child abuse or neglect.