Consumer Rights and Grievances
SCCS provides programs and services on a nondiscriminatory basis as required by federal, state, and local civil rights laws. SCCS provides an interpreter or other reasonable accommodations for individuals with impaired vision and/or hearing and individuals with Limited English Proficiency (LEP) when such services are necessary for the individual to interact effectively with SCCS.
Client Rights services are available to the community, including persons served, relatives and kin, foster caregivers, adoptive parents, and community professionals to express their concerns regarding agency services. The Office of Client Rights is housed within SCCS and can be reached at (330) 379-2087
An appeal of the disposition is a formal process available only to an individual named as the alleged perpetrator on a substantiated or indicated report of abuse and/or neglect of a child. An appeal must be submitted to the Client Rights Office no later than thirty (30) calendar days from the date of the dispositional letter. Information on appealing the disposition is included in the dispositional letter. A copy of the Disposition Appeals procedure and form for submission is provided by the Client Rights Officer upon request and is also available at the SCCS front desk.
Summit County Children Services
Client Rights Officer
Telephone: (330) 379-2087